Policies

Subscription Cancellations

You may cancel your subscription at any time by contacting us at customerservice@gladmag.com.

Refunds/Returns

Single magazine issues purchased from GladMag.com may not be returned or refunded. If you are displeased with your subscription at any time, please contact us to cancel the subscription before your next issue is sent.

GladMag.com would like to thank you for your product purchase from our online store. As our customer, your satisfaction is our main concern. If you are unsatisfied with an any item in our store that you have purchased, you may return it for an exchange or refund.

Privacy Notice

GladMag.com respects our customers’ right to privacy online. We hold your personal information as entered into this site in confidence.

Asking for your information

In a few areas on our Web site we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate. For example, we request information from you when you:Â

• Place an order
• Contact UsÂ
• Participate in a sweepstakes or other promotional offer
• Subscribe to a newsletter or a mailing list
• Request support or information through our website

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer, invoice or an order number, as well as other similar personal information that is needed to register or subscribe you to services or offers. In the case of newsletters or mailing lists, you will be able to “unsubscribe” to these mailings at any time.

Personal Information Privacy

GladMag.com will take all appropriate steps to keep your personal information confidential. Those steps include limiting access to client information databases, communicating this policy statement to all GladMag.com employees and establishing and enforcing penalties for violating this statement. GladMag.com will not sell, rent, or give away our customers’ personal information to other companies for use in selling others’ products or services. When we do contract with another company to market or advertise products or services for us, we will insist on binding agreements from those companies protecting our customer information. We will vigorously enforce all privacy agreements we have with other companies.

GladMag.com has teamed with others to provide our customers with enhanced Internet services. In providing such services, our business partners also may request personal information from our customers. We prohibit these business partners from selling or giving away our customers’ information and we require them to have a posted Privacy Policy, so that our customers may review it before providing personal information to our business partners.

Order Information Privacy and Credit Card Security

We currently use the Secure Sockets Layer (SSL) protocol to safeguard your information, including your credit card number, during online transactions. SSL is a very safe encryption method, but we are always looking for even more secure encryption methods to safeguard information sent online. Our server will run detection software to help ensure you are using a secure browser and your information is secure when you check out. If our browser determines you are not using a secure browser, a message will appear at checkout.

To protect your information once your transaction is complete, GladMag.com stores your information on an off-line server stored securely behind our firewall. There is no external access to this information and its internal access is strictly monitored.

For your protection, never put your credit card number or other sensitive information in unencrypted e-mail. In the extremely unlikely event that we ever do suspect a client’s credit card number has been intercepted, we will immediately notify the client.